FAQs

What shipping options do you offer?

We offer FREE Shipping on orders above $200 in the USA and CANADA.

If your order is below $200, at the checkout you can choose USPS regular (3-7 business days) or USPS Priority (2-5 business days) shipping for domestic orders.

For International orders, we offer USPS International package ( 7-21 business days) or DHL Express Worldwide (2-7 business days). 

Please note that when you place an international order, your country's customs might charge you duty fees of 10-20% of the total order.

 

Do you ship worldwide?

Yes! We ship all our products worldwide, except some pigment brands. Swiss Color can only be purchased within the USA.

For International orders, we offer USPS International package ( 7-21 business days) or DHL Express Worldwide (2-7 business days). 

Please note that when you place an international order, your country's customs might charge you duty fees of 10-20% of the total order.

 

Can I pay for my order in installments?

Yes! When you checkout using ShopPay, you will be able to choose to pay for your order in installments ( this option is subject to approval by Affirm). 

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

 

I want to purchase a product but it's out of stock. What do I do?

We do our best to keep a sufficient stock of products, however, sometimes some products go out of stock for a few days.

Please email info@supremepermanent.com or direct message us on Instagram @supreme_permanent and we will add you to the waitlist and notify you as soon as products are available for purchase.

 

Do you offer quantity discounts for trainers?

Yes! Please, email us at  info@supremepermanent.com or direct message us on Instagram @supreme_permanent. Our team member will contact you to determine if you qualify for the trainer discount program.

 

How do I become a distributor?

Please, email us at sales@supremepermanent.com with a distributor request and the distribution manager will get in touch with you.